“Two-thirds of beneficiary communication is more complex to read than Moby Dick…” Let’s start with EOBs!
When triaging my snail mail I quickly put all the Explanation of Benefits (EOBs) aside. Soon after I toss them into a garbage bag then throw them out without any review. I have Medicare with secondary coverage from United, and I get sequential Explanations of Benefits (EOBS) from each. Here are some of the reasons