Two years ago, while on vacation, my wife punctured her hand with a BBQ skewer. So she went to the nearest ER.

She was triaged and escorted to a treatment room. Then sat there for 45 minutes because the desk never told the doctor she was waiting, even though the ER had a computerized patient tracking system. A COMMUNICATIONS FAILURE. While standing at the treatment room door, trying to remind the staff he was there, she overheard … Continue reading Two years ago, while on vacation, my wife punctured her hand with a BBQ skewer. So she went to the nearest ER.